A perfectly coordinated snow-making system is the guarantee of optimum resource efficiency in snow-making. TechnoAlpin therefore also guarantees rapid and reliable customer service all over the world after the installation of snow guns, pumping stations and lines.
In order to improve the service work of TechnoAlpin, the service center at the main base in Bolzano was recently extended and restructured. The new office areas can accommodate 40 employees, providing a base from which they can process inquiries and requests from all over the world and work efficiently on solutions.
The layout of the two-story center has also been optimized to cater for the internal and external requirements, with the technical service department on the ground floor. This encompasses the service coordinator for the Italian market, the technical documentation section and the instructors for the TechnoAlpin training courses.
It also houses the spare parts management section which works closely with the TechnoAlpin base in Volders. This is home to the semi-automated spare parts store.
There is space in the offices on the top floor for the entire back office which deals with the internal administration of the servicing jobs. It also accommodates all the service area managers, the entire bid and contract management team, and the consultancy and maintenance team. The concentration of all the service departments in one center makes it possible to facilitate internal liaison and to simplify problem-solving procedures.
In addition to the center in Bolzano, TechnoAlpin has nine further service centers across the world. These are located in Flüelen (Switzerland), Dardilly (France), Volders (Austria), Munich (Germany), Denver (USA), Sunne (Sweden), Peking (China), Žilina (Slovakia) and Moscow(Russia).
The service technicians based at these centers travel out to all the sites to resolve all sorts of complications. The service team can be contacted on the service hotline or by email around the clock and is on hand to provide customers with professional and reliable technical support if they are experiencing problems with snow guns or pumping stations.